Home Health Care Referral
 

Referral FAQs

We know how important it is to carefully select any group of people to care for you loved one. Make a referral online or call us at 513-777-2818. Here are some things to consider in order to secure the best care for your patient or loved one:
 

Quality of the Agency

How many years has the agency been serving the community?
Helping Hands Healthcare has been serving Southwestern Ohio since 1999.
 
Is the agency certified?
Helping Hands is both Medicare and Medicaid certified, meeting all federal and state standards.
 

Quality of the Caregivers

Are the caregivers bonded?
All the members of Helping Hands Healthcare are bonded and covered by liability insurance to covery injury to the client or theft.
 
How are the agency caregivers screened?
All Helping Hands employees go through a rigorous pre-employment screening, including employment verifications, reference checks and a criminal background check.
 

Customer Service

Where and when are the services available?
Helping Hands Healthcare provides services in Adams, Brown, Butler, Clermont, Clinton, Hamilton, Highland and Warren Counties. Our team is available 24 hours a day and we work to accommodate the needs and preferences of the client.
 
Can the agency ensure client confidentiality?
Helping Hands handles client information in a confidential and private manner to guarantee HIPAA compliance.
 
What happens if the assigned caregiver is ill or absent?
Helping Hands Healthcare will arrange for a replacement caregiver to be sent out in the absence of your assigned caregiver.