Vision, Mission & Core Values

Our Vision

Helping Hands Healthcare is envisioned as a comprehensive home healthcare company which values service through high-quality healthcare. The operation will be distinctive in serving diverse clients in Ohio. The identity of the company will be framed by substantial commitment to our community and its people.
 

Our Mission

Helping Hands Healthcare is committed to providing family-centered home healthcare services in an environment that maintains medical stability and fosters social, emotional, intellectual and physical development.
 

Core Values

Helping Hands' core values are a set of guiding principles through which we think, behave and conduct our business in order to deliver on our vision. Following are the core values that Helping Hands Healthcare employees subscribe to and exercise on a daily basis:
 
Teamwork
  • Value and respect the contributions of others
  • Demonstrate a strong sense of integrity, client service and collaboration in every action
  • Share a common purpose and function with a primary focus on patient care
Commitment
  • Take responsibility for the company's success
  • Put your heart, not just your hand, into your work
  • Dedicate yourself to our quest for excellence
  • See all issues, jobs and responsibilities through to completion
Innovation
  • Seek creative solutions to all challenges
  • Find new and better ways to strengthen relationships, improve services and explore opportunities
Approachability
  • Be open and accessible at all times
  • Always be willing and available to "lend a helping hand" to each other, our customers, and business partners
Passion for Excellence
  • Remain vigilant, be disciplined, and take pride in providing the highest quality of professional service
  • Take time to do it right the first time
  • Remember that every second counts
  • Unwavering pursuit of continuous improvement is essential to high levels of achievement and excellence
  • Anticipating and managing change is critical to ongoing success
  • Pursue company goals and vision and remain persistent in the face of any obstacle
  • Conduct all business with unquestionable integrity
Honesty & Integrity
  • Always tell the truth
  • Do not abuse the organization's trust
  • Engage in open and direct communication
  • Do what is right, not what is easy
  • Demonstrate uncompromising ethical conduct and moral behavior in all of our personal actions
  • Be loyal and accountable to the public trust

Customer Driven Respect

  • Foster a "customer first" outward-thinking and looking mentality
  • Exhibit genuine compassion
  • Demonstrate a sense of urgency in responding to all customer requests
  • Treat each other with fairness, dignity and compassion
  • It is essential to be responsive and to carefully listen to and to know our customers